Managing risk and maintaining customers – what’s the common denominator?
A single composite view of the customer
Customer retention and risk management are two strategies critical to the growth of financial services organisations in the next decade. In most institutions these are viewed as two distinct entities but there is a common denominator that underlies their success. And that is, for either strategy to be realised, a single composite view of the customer is imperative.
The Infinity solution for financial services breaks down the barriers which have long prevented organisations from achieving the holy grail of a single view of the customer. There are five key things which make it different: